Ms M is a single mother aged 29 with 2 children. She was out of work since the birth of her first child, and her self-esteem had hit rock bottom due to her personal circumstances. She was placed at Ashiana for work experience. During this period, she volunteered as a receptionist and was mentored by our lead adviser. The work experience raised her confidence. She started applying for work, secured a few interviews, and became employed as an Administrator on a job share, which suited her childcare needs