We provide a free and confidential advice service for residents living in Sparkbrook and other areas in Birmingham. We have a translation and outreach service to cater for diverse community needs to improve personal, social and financial circumstances.

We provide support and advice in Punjabi, Mirpuri, Arabic, Bengali; Bangla, Gujarati, Hindi and Urdu.

 

Housing 

 Ashiana offers housing advice and information on the following:

  • Mortgage rescue
  • Housing register applications
  • Housing allocations (Choice-based Lettings)
  • Housing benefit (now part of Universal Credit)
  • Council tax
  • Domestic violence related issues
  • Homelessness
  • Issues / conflict relating to landlord and tenants

 

Welfare

We offer comprehensive advice regarding a wide range of welfare benefit issues:

  • Universal Credit applications, now incorporating:
  • Child Tax Credits
  • Working Tax Credits
  • Income Support
  • Income-based Job Seekers Allowance (JSA)
  • Income-related Employment & Support Allowance (ESA)
  • Carers allowance
  • Pension credit
  • General enquiries
  • general form filling
  • translation service

    Financial Advice

    ACP Advice offers support in managing individual budgets in times of financial hardship. We advise on Financial planning, budgeting and debt management by liaising with licensed debt agencies to put payment plans into place.

     

    “We need a service like this, for those of us that can’t speak, read, write and understand English. We are not educated, what will happen to us, where will we go if we don’t get the help to require. We will just be thrown from pillar to post for the rest of our lives” Mr LZ