Volunteering; Skills Development & confidence building Client X joined us as a volunteer after being referred by a third-party organisation. She found it difficult to secure employment in the past due to her child-care commitments, and lack of experience in the work place. In her placement, she was highly motivated, determined and was supported to provide administration for training projects and general clerical work. She also supported many clients who were coming to the centre, whilst completing the Level 2 Information, Advice and Guidance (IAG) course. Her confidence had grown, and she applied for a number of jobs. She secured a job within an accountancy firm, which had offered her a training contract.