Social Inclusion; Accessing Social Security; ESOL Mrs F arrived in the UK. Upon her arrival she was very shy and knew very little about the UK, had no friends and was very isolated. In March 2014, she signed up for our activities. She has made friends through her attendance at coffee mornings and began to learn English. We have helped her with the following: Improvement in spoken English – achieved Entry Level 1 and 2 Obtain her national insurance number Improved knowledge of the UK with attendance at workshops and trips out Given support for Life in the UK test.